Designing a Parking Experience for a Mall Manager
BACKGROUND
Sonia is responsible for managing a mall, which includes a multi-level car parking lot. The parking lot has 6 levels, and each level can accommodate up to 100 cars. Recently, the mall installed a license plate detection system and an empty parking spot identification system to improve parking efficiency. Additionally, Sonia wants a system to identify any unknown objects left in the parking spots.
THE CHALLENGE
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How can we use the technology of License plate detection, and Empty parking spot identification and provide the information to the Mall manager?
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How to make sure that customers are experiencing better parking at the mall?
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How do we save time for the mall managers by avoiding frequent checking on the availability of parking spots?
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How do we provide customers with a seamless experience in navigating to the booked spot of their parking?
Understanding User Persona
Consumer (Vehicle Owner) Journey
Kiosk Designs at Parking for Consumer
Pre Parking
The system analyses the vehicle number and provides the spot number and floor details
Post Parking
System analyses and displays QR code for payment at the exist
Mall manager Scenario:
Unknown objects at the Parking Spot
Hi-fidelity visuals for Mall Manager
